Here are a few of our most frequently asked questions. If you do not find your answer here, please scroll down to find our contact information. We're here to help!

1. When will I receive my order? We strive to have orders processed and shipped within 3 business days. Once shipped, orders can take anywhere from 2-10 business days to reach you. All items are shipped via UPS Ground or freight service. Some items ship direct from the manufacturer's warehouse.

2. I need my order quickly, can it be expedited? Possibly. Any item that ships UPS can be upgraded to overnight, 3 day, etc. for an additional fee. Items that ship freight cannot be expedited. Those items include the large garage canopies, carports, horse shelters, dog kennels, any canopy with a 2" frame, some of the sheds, even a few of the pop ups. If you are unsure if expedited shipping is possible or you'd like a quote, please contact us. Note: We can only guarantee a delivery date if you purchase upgraded shipping (i.e. overnight, 2-day, etc.). Our delivery estimates are just that, estimates. We cannot be responsible for delays in shipping and/or delivery and cannot reimburse you should your item not arrive in time for your event.

3. What are your shipping costs? You can find out the shipping cost of any item by placing it into your shopping cart. You are under no obligation to purchase the product.

4. Some of the shipping prices are high. If there a cheaper way to ship the items? Unfortunately, the shipping companies have raised their prices and added fuel surcharges. Due to the size & weight of the items that we sell, our chosen carriers are often the least expensive way to get the items to you.

5. Are your canopies snow or wind rated? Our new line of ShelterLogic Square Tube Carports are both wind & snow rated. All other products on our site are not.

6. What is the difference between polyester & polyethylene? The main difference is that the polyethylene covers are 100% waterproof. The polyester covers are not 100% waterproof, rather they are water resistant.

7. Do I need to sign for my order? UPS usually does not require a signature and will leave your order in a safe place. Orders shipped via freight service do require a signature. The freight company will call 24-48 hours in advance to schedule a delivery time. Someone must be available to sign for the package(s) and assist the driver in getting the boxes to your door. 

8. What is your return policy? To view our complete return policy please click here.

Still have questions? Feel free to contact us.

Email: CustomerService@QuickCanopies.com

Toll-Free: 1-877-733-6627

Mail: Quick Canopies, PO Box 2130, Sedona, AZ 86339